Return: you receive a full refund including duties, taxes, and tariffs and excluding original shipping charges.
Exchange: you receive the same item in a different color or size.
Please contact us to explain the reasons for returning or exchanging and to receive a Return Merchandise Authorization (RMA) number. You will receive an email with the RMA number, instructions on packing and sending the items, and the approximate amount that will be refunded to you. Returns or exchanges will be accepted only if they are accompanied by the RMA number, postmarked within 10 business days of the shipping date, and unworn & undamaged with all tags intact.
Kindly pack the items in the same manner as received including the original packing materials. The package must be sent through our preferred courier. In most cases, the courier will collect the package from you. You are responsible for shipping charges of the return or exchange (the same rates as in "Shipping" above). Please note that Couture garments may not be returned. The garments are fully tailored to the size measurements you provided and thus not resaleble. However, you may certainly exchange them for a size alteration.